Simply Spotless™ Shipping & Delivery Policy

Last updated: 9 October 2026

At Simply Spotless™, we aim to make receiving your FreshKicks Wash Pod as simple and convenient as possible. This Shipping & Delivery Policy explains our delivery timeframes, shipping procedures and the steps we take to assist customers when delivery issues arise.

This policy applies to orders placed through our online store for delivery within South Africa and must be read together with our Terms of Service, Return & Refund Policy and applicable South African consumer-protection laws.

1. Shipping and Delivery Timeframes

We aim to deliver orders within 8–11 business days.

Business days are Monday to Friday, excluding South African public holidays. Delivery timeframes are estimates and may vary depending on your delivery address, courier operations and circumstances outside our reasonable control.

Unless expressly stated otherwise at checkout or in a separate written agreement, the estimated delivery period begins on the first business day after your order has been confirmed and accepted for processing.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

The estimated timeframe is not a guarantee of delivery on a specific date. However, Simply Spotless™ will make reasonable efforts to process orders promptly, monitor delivery issues and communicate material delays.

2. Our Delivery Partner

We use Aramex Store-to-Door for parcel delivery within South Africa.

Once your order has been dispatched and a tracking number is available, we will provide the tracking information through the contact details supplied with your order, where available.

You can track your parcel through the official Aramex Store-to-Door website:

https://storetodoor.aramex.co.za/

Please allow reasonable time for tracking information to become available after the parcel has been handed over to the courier.

3. Shipping Addresses and Delivery Requirements

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your name, contact number, street address, suburb, city and postal code are correct.

Aramex Store-to-Door requires a physical delivery address and a recipient's signature. We cannot guarantee delivery to a P.O. Box.

Simply Spotless™ is not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, to the extent permitted by law.

If an address correction, redelivery or other additional service charge becomes necessary because of incorrect information supplied by the customer, we will communicate the issue and any applicable charge before proceeding, where reasonably practicable. Charges will only be imposed where lawful.

4. Delays Beyond Our Reasonable Control

Although we aim to meet our estimated delivery timeframe, delays may occasionally occur because of circumstances beyond our reasonable control, including:

• Courier backlogs, operational disruptions or capacity constraints.

• Severe weather, flooding or other natural events.

• Road closures, transport disruptions or accidents.

• Strikes, civil unrest or interruptions to essential services.

• Remote-area delivery restrictions or changes to courier service availability.

• Incorrect or incomplete delivery information supplied by the customer.

• Government restrictions or other exceptional events that materially disrupt transportation.

Where such circumstances affect an order, we will make reasonable efforts to obtain updates from the courier and keep the customer informed when appropriate.

Delivery delays do not automatically entitle a customer to compensation for every consequential loss. However, nothing in this policy excludes a refund, cancellation right, compensation or other remedy where required by South African law.

Simply Spotless™ does not guarantee that a third-party courier will never experience delays. We cannot accept blanket responsibility for every delay caused exclusively by circumstances outside our reasonable control, but we will continue to fulfil any obligations imposed on us by applicable law.

5. Orders That Exceed the Estimated Delivery Period

If your order has not arrived within 11 business days, please contact us with your order number so that we can investigate.

We will take reasonable steps to check the shipment status, contact the courier where appropriate and provide available information about the expected delivery.

If delivery is delayed beyond the agreed or legally applicable period, your rights will be determined by the circumstances and South African law. Where applicable, this may include a right to cancel the transaction and receive a refund.

We will not automatically reject a legitimate cancellation or refund request solely because the delay was caused by a courier or supplier.

6. Lost, Missing or Damaged Parcels

If your parcel appears to be lost, has not been delivered despite being marked as delivered, or arrives visibly damaged, please contact us as soon as reasonably possible.

Please provide your order number and any available supporting information, such as tracking details or photographs of damaged packaging.

We will investigate the issue and liaise with Aramex where appropriate.

If a parcel is lost, damaged or not delivered, we will assess the circumstances and provide the remedy required by law. We will not require customers to resolve a dispute exclusively with the courier where Simply Spotless™ remains legally responsible to the customer.

Any claim made against the courier or under applicable shipping insurance will be handled separately where appropriate. Such a claim will not remove any statutory rights you have against Simply Spotless™.

7. Delivery Confirmation

Aramex may require a signature or other delivery confirmation when handing over a parcel.

Customers should ensure that the intended recipient is available to receive the shipment and that delivery instructions are accurate.

If tracking indicates successful delivery but you have not received your order, contact us promptly so that we can investigate with the courier.

We will consider available delivery records and other relevant evidence when investigating the matter. A tracking status alone will not automatically override a customer's legal rights.

8. Failed Delivery Attempts

If a delivery attempt fails because the recipient is unavailable, the delivery address is incorrect or access to the delivery location is not possible, further arrangements may be required.

Any redelivery or additional service charges will be communicated where applicable and will only be passed on to the customer where legally permissible.

If a parcel is returned to us because delivery could not be completed, we will contact the customer to discuss the available options.

Any refund, deduction or additional charge will depend on the circumstances, the agreed terms and applicable law. We will not apply a charge that unlawfully penalises a customer for exercising a statutory right.

9. Incorrect or Incomplete Orders

If you receive the wrong product or an order is incomplete, please contact us so that we can investigate and arrange an appropriate solution.

Simply Spotless™ will provide any replacement, missing item, refund or other remedy required by applicable law.

Please retain the product and packaging while the issue is being resolved, where reasonably possible.

10. Changes to Orders and Delivery Addresses

If you need to change your delivery address, please contact us as soon as possible.

We will attempt to accommodate the request before dispatch, but changes may not be possible once the parcel has been handed to Aramex.

Any additional delivery arrangements or charges will be explained before they are applied, where reasonably practicable, and will be subject to applicable law.

11. Limitation of Liability

To the extent permitted by South African law, Simply Spotless™ is not liable for losses caused exclusively by circumstances beyond our reasonable control that could not reasonably have been prevented or overcome.

This does not exclude or limit our responsibility for obligations that remain ours under applicable law, including obligations concerning delivery, refunds, defective goods, misleading representations or consumer rights.

Nothing in this policy removes any non-excludable rights or remedies available to consumers under the Consumer Protection Act 68 of 2008, the Electronic Communications and Transactions Act 25 of 2002 or other applicable legislation.

12. Contact Us

For shipping enquiries, delivery updates or assistance with a delayed parcel, please contact:

Simply Spotless™ Customer Support

Email: [Insert your customer support email address]

Website: [Insert your Shopify store URL]

Please include your order number in all shipping enquiries so that we can assist you efficiently.

Thank you for choosing Simply Spotless™. We appreciate your support and will do our best to ensure your order reaches you safely.